Impacto do grau da inovação tecnológica na relação entre a integração da cadeia de suprimentos e o desempenho do processo operacional

Abstract

The various types of innovation, with different effects on the supply chain and organizational performance, considering operational processes, have been a relevant topic in the literature, due to technological innovations generate consequences for suppliers, producers and customers at the level of business processes. According to this context, this research assessed the impact of technological innovation degree (TID) applied to business processes in the relationship between supply chain integration (SCI) and operational process performance (OPP). It was used the assumption that the intensity of technological innovation is continuous, depending on the degree of novelty, complexity and uncertainty involved. The SCI, considered as a second order construct, was evaluated based on the resource orchestration theory, and the operational process performance was measured at the level of business processes based on the SCOR model. The research used a quantitative approach, in which a survey was applied to Brazilian companies of different sectors, and the data were analyzed based on structural equation modeling. The results confirmed the assumption that the SCI is composed of the constructs synchronized planning, strategic partnership, operational coordination, and information integration, that have a complementary and interdependent relationship. It was also found that the ICS has a significant and strong impact on the OPP, corroborating with the assumption that the effect of supply chain integration on operational performance must be examined at the level of business processes, where the first order results are frequently observed. The moderating effect of TID was not confirmed, probably due to the lesser influence of technological innovations on the constructs synchronized planning and strategic partnership, which may have exerted a compensatory force on the effect moderator