Método para implantação da filosofia Lean na gestão portuária

Abstract

The lean philosophy encompasses a variety of principles, methodologies and management tools that aim to eliminate waste by continuously improving processes and delivering only value to customers. The deployment of this in service organizations is still at an early stage, mainly regarding ports. Therefore, the general objective of this dissertation was to develop a method for the implementation of the lean philosophy in port management, entitled Lean Port Implementation (LPI). For this purpose, specific objectives were established such as: a) explain lean philosophy and its tools; b) present the service branch and application models of lean philosophy in service industries; c) carry out literature review on lean services; d) understand the port operations, the concept of lean port and identify the existing models in the implementation of lean philosophy in port management. Due to the lack of financial resources, human resources and time to implement the method, it was also defined as a specific objective to propose an LPI Implementation Plan in the public terminal of the Port of Vitoria- ES. Thus, three main steps were established in this research, the first being the definition of the universe searched (Port of Vitoria - ES), the second the proposal of the method and the third the development of an Implementation Plan of the LPI method. The expected results were achieved and the LPI method presented significant differentials. It is structured in well-defined and detailed implementation phases containing the respective focus of action, the main action and steps to be carried out, suggestions of lean tools and challenges that may arise during the implementation of each step. In addition, it suggests metrics to measure the processes, and indicators to monitor the satisfaction of the port clients and the general operations of the port, aspects not contemplated in the models identified in the literature. In this way, it is concluded that because it is considered more detailed and complete, it facilitates the understanding of the port authority on how to implement the lean philosophy, minimizing errors and failures. The method brought contributions to the scientific field, public and private organizations, port clients and society