Cultura organizacional em um banco de desenvolvimento: realidade e desejo na perspectiva do colaborador

Abstract

The organizational culture is an inseparable part of institutions and is formed by behaviors, beliefs, values, habits, climate, among other factors. In this way, it impacts, with high influence, the way employees think and act. The public sector has its peculiarities regarding this matter, and despite significant transformations, it still lacks the treatment of culture as a strategy of the organization for its strengthening, as a value and habit. But what is the perception of the workforce regarding the current culture and its ideals? The purpose of this dissertation was to analyze the organizational culture and identify opportunities for the development of institutional actions to strengthen it in a development bank. The analysis focused on employees' perceptions of the current and ideal organizational culture, based on data collected through a digital questionnaire. Through the OCAI model, it was identified that the institution has hierarchy as the predominant characteristic and strong traits of market orientation. On the other hand, the study pointed out employees' desire for a greater balance between cultural characteristics, but with a predominance in clan culture, to increase cooperation among individuals and foster innovation in activities. Based on the results, a Report was delivered to the company with the analysis of the existing and idealized organizational culture, as well as the identification of opportunities for internal initiatives aimed at the development of employees. The questionnaire and the results achieved become an important managerial tool for the development of strategic actions involving the workforce. Finally, the contribution of this wok lies in establishing a foundational framework to shed light on new comparative studies to be conducted in other compatible institutions.