A segurança psicológica na geração de ideias no ambiente de trabalho

Abstract

Research on creativity and psychological safety has demonstrated its importance in the development of teamwork, highlighting how various factors can contribute to or inhibit the generation and implementation of ideas in problem solving. Although recent studies address these aspects, it is still necessary to understand how team members influence each other in the creative process. To fill this gap, the study aimed to understand the contribution of psychological safety considering the initial stage of creativity, the generation of ideas, as well as the exchange of ideas within the work team. The theoretical basis is based on studies that deal with creativity and psychological safety, forming robust content for analyzing the data obtained. To achieve this purpose, an empirical study was conducted in the obstetric unit of a public hospital, following the routine of the work team. Data collection involved participant observation and interviews with 24 members of the multidisciplinary team, including obstetricians, anesthesiologists and neonatologists, obstetrics residents, nurses and nursing technicians. The results highlight the challenges of professional interconnection, showing the need to maintain a climate of psychological safety modified by changes in team members and resident turnover, negatively impacting team interaction. Furthermore, the amount of time residents spend with the team helps build trust. Furthermore, the lack of psychological safety was noticeable both among team members and leaders, evidenced by difficulties in communication and acceptability of ideas by residents. The findings also reveal interpersonal conflicts, ineffective communication, hiding and devaluation of ideas. These contexts revealed the importance of training leaders to be able to minimize the negative aspects of professional interconnection challenges, and make beneficial use of this annual insertion of residents as new team members bringing new ideas